Complexities of Multi-organisational Error Management

نویسندگان

  • John Dobson
  • Simon Lock
  • David Martin
چکیده

* Address for correspondence: J.E.Dobson, 31 Wentworth Park, Allendale Northumberland NE47 9DR, U.K. email Abstract: In this paper we shall look at some of the problems in designing an information and communication (ICT) system for an organisation located in a complex multi-organisational setting. We shall look in particular at the handling of errors both within the ICT itself and in the complex multiorganisational activities which the ICT is designed to support. We shall discuss the role of ethnography in uncovering some of the complexities and possible sources of error. We shall conclude by offering some advice to system designers which should prevent them from repeating mistakes which have been made all too often before.

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تاریخ انتشار 2005